Everything from a single source

Service & After Sales

Service & After Sales

As a centrotherm customer, you receive comprehensive services for your system from a single source. Via our global CSD (Customer Service Desks), our service specialists are immediately available to support you by telephone, remote, or directly on site.

Our After Sales offers you uncompromising quality in original spare parts from the manufacturer and maximum production reliability for maintenance, repairs or upgrades.

Contact our global service network

Customer Service Desk

CSD Europe

+49 7344 918 6600
service@centrotherm.de

CSD China

+86 400 8821 311
service@centrotherm.cn

CSD Taiwan

+886 3 658 9922
service@centrotherm.tw

CSD Korea

+82 31 695 8125
service@centrotherm.kr

CSD India

+91 80 41666696
service@centrotherm.in

CSD USA

+1 503 352 9458
service@centrotherm.us

Technical Support

In the event of a failure or machine downtime due to a defect, our technical support is on the spot immediately and supports you via remote maintenance, by phone or directly on site.

Did you know that more than half of all malfunctions can be resolved by remote maintenance? Via remote control, our specialists establish a direct connection to your system. In this way, existing errors can be corrected immediately and downtimes significantly reduced.

Technical Support
  • Fast response time
  • Significantly reduced downtime and increased machine availability
  • Remote fault diagnosis and access to fault logs
  • Assistance in the event of problems with machine operation
  • Bi-directional and safe data transmission
  • Software updates via remote control

Should troubleshooting be required directly at your production site, our global CSD network enables on-site deployment within the shortest possible time. Depending on the issue, we take measures to eliminate the problem quickly and efficiently, and to ensure maximum uptime for the centrotherm system and your production.

Please contact us for further information.

Upgrades

We offer customized upgrade packages for our production equipment. In this way, we can ensure that the latest technologies and developments can be integrated into running machines at any time. In addition, upgrades can increase throughput and availability and enhance equipment safety. Upgrades are planned and integrated according to current CE guidelines. Our team of experts is at your side from individual consulting to implementation and integration.

Upgrades

Keep your equipment up to date

Spare parts

Due to their use, the mechanical components of our production systems in particular are subject to natural wear. When replacing these parts, we recommend using only original spare parts to guarantee the safety, reliability and efficiency of the system. Thanks to the parts' precise fitting, the repair time and thus the downtime of the system can be reduced. For warehousing and preventive maintenance, we also offer specially compiled spare parts packages.

Spare parts

Safety, reliability and economic efficiency

Training

Our theory and practical training courses impart the necessary process and specialist knowledge for operating centrotherm systems at first hand. They are tailored to your individual requirements and prepare operators, maintenance technicians and process engineers optimally and task-specifically for their daily work with the equipment. Our technical training courses are conducted in accordance with SEMI Standard: SEMI PBET (Performance-based Equipment Training) E150-1107.

Training

Profound expertise and process know how

c.SHOP

For even easier and faster processing, we recommend our c.SHOP.

Choose from around 2500 centrotherm spare parts and find out about aftersales services and current promotions. Availability and delivery time of spare parts as well as your individual discount are displayed immediately. With one click you submit your request and immediately receive an automated written offer via e-mail.

If you are interested in the c.SHOP and would like to receive customer access, simply write us a message.

Full System Check

Inspection and maintenance

The Full System Check includes inspection and maintenance of the entire system. The safety system, as well as mechanical and electronic functions and settings, are checked and, if necessary, professionally adjusted by our service technicians. We recommend the Full System Check to be performed annually in order to keep centrotherm equipment at a consistently high production level at all times.

Please contact us for individual consulting

Individual valuation

Based on the Full System Check, we provide you with a comprehensive valuation of the equipment and show you upgrade and improvement potential. We prepare a non-binding catalog of measures with all necessary preventive maintenance work and the required spare and wear parts. In addition, we offer all necessary services for plant relocations - from decommissioning to assembly and safe start-up at the new location.

Please contact us for individual consulting

General supply conditions

Download PDF

General service conditions

Download PDF

Safety regulations

OHS survey for customers

Download PDF

Software clause

for the provision of standard software forming an integral part of supplies

Download PDF

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This is the website of centrotherm international AG, Blaubeuren. If you are looking for the website of Centrotherm Systemtechnik GmbH, Brilon, Germany please click here. Please note that the two companies have no business connection with one another.